Chaidaar privacy policy
Chaidaar lets customers order from a cafe on their phone, and lets cafes receive and manage those orders. This policy explains what information the Chaidaar apps collect, why, and what you can do about it. It applies to everyone who uses Chaidaar, whether as a customer or as a cafe owner or staff member.
Who runs Chaidaar
Chaidaar is run by Mustehkam Technologies (SMC-Private) Limited, Floor 2, Plaza 26, Wisteria Road, Sector A, DHA Phase II, Islamabad 45730, Pakistan. For any privacy question, email huzaifa@mustehkam.com.
What we collect
Customers. Your name and mobile number. We also keep the orders you place, meaning the cafe, the items, and the time of the order, because that is how the service works.
Cafe owners and staff. Your name and mobile number, the cafe's name, and the menu and order information the cafe adds to Chaidaar.
We do not collect your location, contacts, photos, or payment card details.
How we use it
- To create and sign in to your account, including sending a one-time code to your mobile number.
- To send your order to the cafe and let the cafe contact you about it.
- To send you updates about your order, for example by SMS or WhatsApp.
- To answer your questions and give support.
- To keep the service secure and prevent misuse.
We do not use your information for advertising and we do not sell it.
Who we share it with
- The cafe you order from. It sees your name, mobile number and order so it can prepare and hand over your order.
- Service providers that help us run Chaidaar, such as cloud hosting and messaging providers (for example WhatsApp, operated by Meta). They may only use the information to provide their service to us.
- Authorities, when the law requires it.
How long we keep it
We keep your account information while your account is active. If you delete your account, we delete your personal information within 30 days, except for records we must keep by law.
Security
Information is encrypted in transit, and access to it is limited to people who need it to run the service.
Your choices
You can ask us to show, correct or delete your information, or delete your account, by emailing huzaifa@mustehkam.com. Please include the mobile number on your account. We will reply within 30 days.
Children
Chaidaar is not meant for children under 13, and we do not knowingly collect information from them.
Changes
If we change this policy, we will update the date at the top of this page and, for important changes, tell you in the app.